What size should I order?

Our pieces are designed with a true-to-size fit. If you prefer a slightly looser, more relaxed silhouette, we recommend sizing up. You can also use our size guide for exact measurements.

What is your return policy?

You can return any unworn item within 14 days of delivery for a refund or exchange. All items must be in original condition with tags attached.

How long does shipping take?

Orders are processed quickly and typically arrive within 2–5 business days. You’ll receive tracking details as soon as your order is dispatched.

How do I care for my Timeless Threads pieces?

To maintain the quality, we recommend gentle washing, air drying, and storing pieces away from direct sunlight. Specific care instructions are included with each item.

Will sold-out items be restocked?

Selected core pieces are restocked regularly, while limited styles may not return. You can sign up for restock alerts on each product page to be notified instantly.

When will my order be dispatched?

Orders are processed quickly and are usually dispatched within 1–2 business days. You’ll receive a confirmation email as soon as your order is on the way.

How long does delivery take?

Standard delivery typically takes 2–5 business days. Delivery times may vary during peak periods, but we will always keep you updated with tracking information.

How can I track my order?

Once your order has shipped, you’ll receive a tracking link by email. This allows you to follow your parcel in real time from our door to yours.

Do you offer international shipping?

Yes. We ship to selected international destinations. Shipping costs and delivery times are calculated at checkout based on your location.

Can I change or cancel my order after placing it?

If you need to adjust or cancel your order, contact us as soon as possible. We can make changes before your order is dispatched, but once it ships, we’re unable to modify it.

What is your return policy?

You can return any unworn item within 14 days of delivery for a refund or exchange. All items must be in original condition with tags attached.

How do I start a return?

Simply contact us through our Returns page or email support. We’ll guide you through the quick return process and provide the necessary steps.

 Can I exchange an item for a different size or colour?

Yes exchanges are available as long as the item is in stock. If the item isn’t available, you may choose a refund or store credit instead.

How long does it take to receive my refund?

Once your return is received and inspected, refunds are typically processed within 3–5 business days. Your bank may take a little longer to show the funds.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, contact us immediately with your order details and a photo. We’ll resolve it quickly with a replacement or full refund.

What materials do you use in your pieces?

Our pieces are crafted from high-quality, carefully selected fabrics chosen for comfort, durability, and a refined, minimalist finish. Each product page lists the exact materials used.

Are your materials sustainable?

Where possible, we use responsibly sourced fabrics and low-impact materials. Our focus is on longevity — creating pieces designed to be worn, loved, and kept season after season.

How do I care for my Timeless Threads items?

For best results, we recommend gentle washing, air drying, and avoiding harsh heat. Each item includes specific care instructions to help maintain shape, colour, and softness.

Will my pieces shrink or lose shape?

When cared for correctly, your items will maintain their structure and quality. Always follow the care label to keep your pieces looking their best.

How should I store my clothing?

Store folded knitwear flat and hang structured pieces on supportive hangers. Keeping items out of direct sunlight helps preserve colour and fabric integrity.